General
Does judithsmithchild have a physical store?
No we don't. :( Sorry.
We are an online brand that serves countries worldwide.
Are the products from judithsmithchild sold in any other stores?
Yes. We have registered dropshippers who make orders on their customers' behalf.
Is judithsmithchild a socially responsible brand?
The brand takes its lead from the founder/designer.
Adlina believes in creating sustainable products, quality workmanship produced in safe and humane working conditions.
Additionally the brand ensures that all its artisans are paid an above average living wage leading to a happy and hardworking workforce that in turn produces quality products.
Additionally the brand ensures that all its artisans are paid an above average living wage leading to a happy and hardworking workforce that in turn produces quality products.
Product
Does judithsmithchild make its own products?
Yes, we do.
We make our own products in our own workshop where we can ensure that our products meet the high standards our customers have come accustomed to.
What’s the difference between judithsmithchild products and other brands' ?
Adlina has been in the forefront of innovation in modest fashion headwear.
From Snoods in 2013, the first earphone friendly hijab - the Ninja Echo in 2016, the Tri-Scarf in 2017 and the Aqua Sol series in 2018.
How do I wash/care for my judithsmithchild hijabs?
With all delicate materials, we highly recommend hand washing your hijabs in lukewarm or cold water.
Orders & Shipping
Which forms of payment do you accept?
We accept payments through the following methods:
- Debit/Credit Card
- PayNow through Hitpay
- PayLah! through DBS
- Bank transfer
MayBank Current Account (For Malaysia) - 501123634280
For Bank Transfers
Please ensure payment is completed within 48 hours or your order will have to be cancelled.
You will need to reply your order confirmation email from [email protected] with proof of payment in the form of a screenshot of the transaction.
Didn't get your order confirmation email? Check your spam folder or your email for emails from [email protected]?
For PayNow by HitPay
Follow through the instructions that you see.
For mobile:
1. Take a screenshot of the QR Code
2. Go to your internet Banking App and select Scan.
3. Upload the QR Code
4. Complete Payment
For Desktop:
1. Scan the QR Code with your internet Banking App.
2. Complete Payment.
- Debit/Credit Card
- PayNow through Hitpay
- PayLah! through DBS
- Bank transfer
MayBank Current Account (For Malaysia) - 501123634280
For Bank Transfers
Please ensure payment is completed within 48 hours or your order will have to be cancelled.
You will need to reply your order confirmation email from [email protected] with proof of payment in the form of a screenshot of the transaction.
Didn't get your order confirmation email? Check your spam folder or your email for emails from [email protected]?
For PayNow by HitPay
Follow through the instructions that you see.
For mobile:
1. Take a screenshot of the QR Code
2. Go to your internet Banking App and select Scan.
3. Upload the QR Code
4. Complete Payment
For Desktop:
1. Scan the QR Code with your internet Banking App.
2. Complete Payment.
Where does judithsmithchild ship to?
We ship worldwide!
How long will it take for my order to arrive?
It depends on the shipping option you choose at checkout.
ROMA:
You can expect delivery within 1-3 working days.
Malaysia
- Within 4-7 working days via AirPak
Worldwide
- International Standard with tracking 14-40 days
- DHL eCommerce within 14-40 days
- DHL Express within 4-7 days
ROMA:
You can expect delivery within 1-3 working days.
Malaysia
- Within 4-7 working days via AirPak
Worldwide
- International Standard with tracking 14-40 days
- DHL eCommerce within 14-40 days
- DHL Express within 4-7 days
How can I cancel or update my order?
Just write in to us at [email protected] and we will do our best to help with your order.
You can just reply through your order confirmation email.
Returns & Exchanges
Am I able to return my order if I don't like it?
We only accept exchanges within 7 days of receipt of your order. This is also subject to inspection as to whether the product is still in its original condition and packaging. This is a matter of hygiene which we stand strongly by.
You will need to write in to [email protected] to process it.
You will need to write in to [email protected] to process it.
How is it processed?
- Send us an email at [email protected] so that we may issue you the next steps
- Please note that you will have to bear the cost of the return and exchange shipping costs.
- Please note that you will have to bear the cost of the return and exchange shipping costs.
Account & Loyalty
Is an account required?
No. You can purchase as a guest.
All orders are pegged to your email address.
If you would like to check your purchase history - you would have to create an account.
All orders are pegged to your email address.
If you would like to check your purchase history - you would have to create an account.
What are the perks of loyalty?
We have 2 tiers of loyalty with our brand. To enjoy the full benefits of our loyalty programme, you would have to create an account. Create an account here.
GOLD TIER
Make a purchase: 2 points for every dollar spent.
Refer a friend: Get 100 points for every friend referred.
Birthday: Get 200 points on your birthday.
Like us on Facebook: Get 20 points
Sign up to our email: Get 10 points
Write a review: Get 20 points.
SPECIAL PERK FOR GOLD TIER MEMBERS: Able to redeem Free Shipping in ROMA.
SILVER TIER
Make a purchase: 1 point for every dollar spent.
Refer a friend: Get 50 points for every friend referred.
Birthday: Get 100 points on your birthday.
Like us on Facebook: Get 10 points
Sign up to our email: Get 5 points
Write a review: Get 10 points.
GOLD TIER
Make a purchase: 2 points for every dollar spent.
Refer a friend: Get 100 points for every friend referred.
Birthday: Get 200 points on your birthday.
Like us on Facebook: Get 20 points
Sign up to our email: Get 10 points
Write a review: Get 20 points.
SPECIAL PERK FOR GOLD TIER MEMBERS: Able to redeem Free Shipping in ROMA.
SILVER TIER
Make a purchase: 1 point for every dollar spent.
Refer a friend: Get 50 points for every friend referred.
Birthday: Get 100 points on your birthday.
Like us on Facebook: Get 10 points
Sign up to our email: Get 5 points
Write a review: Get 10 points.
What's this rebate I hear about?
We have a rebate programme active where an amount of spend qualifies you for a rebate for your next purchase.
So how does it work?
Spend $100 - Get $20 Rebate on your next $100 order.
Spend $150 - Get $30 Rebate on your next $150 order.
Spend $200 - Get $50 Rebate on your next $200 order.
Once your order has been fulfilled, you will receive an email 2 days after with your REBATE CODE and it would be valid for 1 month.
So how does it work?
Spend $100 - Get $20 Rebate on your next $100 order.
Spend $150 - Get $30 Rebate on your next $150 order.
Spend $200 - Get $50 Rebate on your next $200 order.
Once your order has been fulfilled, you will receive an email 2 days after with your REBATE CODE and it would be valid for 1 month.